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iMS
City of Westlake, Ohio Permitting and Citizen Portal
Online Services and Permitting System
Issue, Application and Payment Portal
Community members (iMSUsers) and contractors (iMSPros) can submit applications, issues or complaints, check status, and pay fees.
⚠️ Important Security Notice
Fraudulent Planning & Permit Emails Impersonating City Staff
The City is aware of fraudulent emails impersonating City staff and requesting payment or wire transfers for planning applications and permits. These emails are NOT from the City of Westlake. Scammers use public project info to target applicants, as noted in a recent FBI IC3 PSA: www.ic3.gov/PSA/2026/PSA260309.
  • The City's primary email domains are @cityofwestlake.org .
  • Report suspicious emails to the Help Desk at fraudalerts@cityofwestlake.org.
  • Verify any fee or project status directly in iMS or by contacting staff at an official City email address.
Posted September 2026

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